What statistics should you measure on your Facebook Page?<\/p>\n
First you\u2019ll want to focus on your Facebook post metrics. These are the only relevant indicators of the performance of your content. The other Facebook data can be misleading or gamed. But it\u2019s very hard to trick individual post metrics.<\/p>\n
Here are the six key metrics you need to track to understand your Facebook Page performance, why you need them and where to find them.<\/p>\n
#1: Fan Reach<\/strong> Where to find your fan reach metrics<\/strong><\/p>\n The fan reach metric is not available in the Facebook statistics interface; it\u2019s only available in an Excel file available for download.<\/p>\n You\u2019ll find it under the label \u201cLifetime Post reach by people who like your Page.\u201d This is not as user-friendly as the web interface, I know, but it is important enough to spend the time retrieving this information.<\/p>\n Why your fan reach metrics are important to know<\/strong> An audience recruited from an eye-catching contest (or worse, bought through the thousands of questionable sites that sell \u201cfans\u201d) will quickly hide your posts from their newsfeed. If they don\u2019t actively unsubscribe, their lack of interest (and therefore disengagement) will cause them to be effectively unsubscribed from your posts due to Facebook\u2019s EdgeRank feature working behind the scenes.<\/p>\n Fan reach is a key indicator of the health of your Facebook Page. The higher the quality of your audience and the more interesting your content, the more fans (and potential fans) you will reach.<\/p>\n #2: Organic Reach<\/strong> The real difference between the fan reach (above) and this metric is that the organic reach includes views of people that are not fans of the Page but have directly accessed your Page or seen its content in a widget (for example, a \u201clike box\u201d on your site or blog). Just go to your Insights, scroll down to your list of posts, click on the Reach number for each post and hover your mouse on the bar chart for \u201cOrganic\u201d and you\u2019ll see the number.<\/p>\n You can also see this stat under each post if you\u2019re logged into your Page.<\/p>\n So, if you have not downloaded the Excel file to get your fan reach as outlined above, you can check your organic reach metrics instead. But remember that your organic reach metrics can be quite different from your fan reach metrics.<\/p>\n The example below shows the differences we found between two Pages when comparing results of these two metrics.<\/p>\n As you can see, your organic reach may not be an accurate reflection of your fan reach. So before relying on organic reach instead of fan reach, check if your Page has a big difference between the two.<\/p>\n Why your organic reach metrics are important to know<\/strong><\/p>\n Organic reach can replace fan reach in the metrics you want to follow, but only if the average difference between organic and fan reach is not too high with your audience.<\/p>\n Your organic reach metrics can help you identify ways to improve your content\u2019s organic visibility. For example, when organic reach is very close to fan reach, it usually means that people cannot be exposed to your content if they are not already fans.<\/p>\n This could be the consequence of a lack of proper communication about your Fan Page on your other marketing channels. If you have a website, a blog and a newsletter and there is very little difference between your organic and fan reach results, it probably means that you are not attracting a new non-fan audience to your content.<\/p>\n If this is your case, try to better promote your Page on other channels and you should see your organic reach going up.<\/p>\n #3: Engagement<\/strong> This includes liking, commenting and sharing and people who\u2019ve viewed your video or clicked on your links and photos. And it also includes people who\u2019ve clicked on a commenter\u2019s name, liked a comment, clicked on your Page name and even gave negative feedback by reporting your post.<\/p>\n Engaged users are people who have clicked on this content from anywhere.<\/p>\n It\u2019s the most important metric to know after your reach metric. Reach tells you how many people have potentially seen your content; engagement is the number of people who have interacted with your content.<\/p>\n Where to find your engagement metrics<\/strong><\/p>\n To see the engagement metric for each post, go to your Insights at the same place where you looked at your organic reach. The number of people who engaged with your content is right there in the \u201cEngaged Users\u201d column. Engagement\u2014whether the type that implies \u201cacting\u201d on your post by commenting, liking or sharing it, or the type that is more \u201cpassive,\u201d such as watching the video, zooming on a photo or clicking on a link\u2014is probably the second most important metric to focus on if you are serious about measuring your Page\u2019s performance.<\/p>\n It\u2019s not enough for your updates to be viewed by a lot of people. You need to make sure that the content you offer your audience triggers some kind of interest. And engagement is the only measurable sign of interest.<\/p>\n When measuring engagement, do not focus on the raw number you see in your Insights. The only way to really understand that metric and compare posts is to look at the number of engaged people and the number of people reached for the post in question.<\/p>\n The only way to compare a post engagement metric with your other posts is to create a percentage. This gives you a number that you can use to benchmark the performance of each of your posts.<\/p>\n This formula helps you understand your results. If you rely solely on the number of engaged users, you\u2019ll never know if good engagement on a specific post is due to the quality of your content, or if it was simply shown to more people.<\/p>\n This gives you a percentage that takes the exposure of the post into account and allows the comparison between posts.<\/p>\n #4: People Talking About This (or Storytellers)<\/strong> Here\u2019s what you need to know. This metric is part of the engagement metric. So the number of \u201cpeople talking about\u201d a post is included in the number of people who \u201cengaged\u201d with that post.<\/p>\n The \u201cpeople talking about this\u201d metric only measures three types of actions: likes, comments or shares.<\/p>\n What makes \u201cpeople talking about this\u201d different from the engagement metric above is that it highlights the number of your fans who did something to show engagement to their friends.<\/p>\n
\nFan reach simply corresponds to the number of fans of your Page who have seen any given post. This is \u201corganic\u201d reach, which means that it only records the views that occurred directly, and not through an action of a friend of a fan (such as a like, share or comment). The views that result from a friend\u2019s actions are recorded in \u201cviral\u201d views.<\/p>\n
\nThe per-post fan reach is probably the most important metric. It\u2019s a key indicator. It helps you measure the appeal of your content to your audience and appreciate the quality of your audience.<\/p>\n
\nOrganic reach corresponds with the number of people, fans and non-fans, who have seen a given post. As with fan reach, organic reach only records views that are not the result of a friend of a fan\u2019s action (which is counted in the viral reach).<\/p>\n
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\nWhere to find your organic reach metrics<\/strong>
\nThe organic reach is easier to find, as it is located within the Insight interface of your Page.<\/p>\n
\nAccording to Facebook, with regards to post level metrics, engagement is \u201cthe number of people who clicked anywhere in your post\u201d.<\/p>\n
\nWhy your engagement metrics are important to know<\/p>\n
\nThe \u201cPeople Talking About This\u201d data in Facebook Insights is sometimes referred to as \u201cStorytellers.\u201d This is one of Facebook\u2019s metrics that few people understand.<\/p>\n